- What is VaultLink Online Banking?
- What are the system requirements?
- How do I register for VaultLink Online Banking?
- Debit card authorizations shown online are higher than my receipt.
- What is the charge for using VaultLink Online Banking?
- What do you mean by normal account fees?
- How safe is online banking?
- What is Multifactor Authentication?
- Why isn't VaultLink Online accepting my password when I've used it before?
- Can I download information into a personal money manager?
- Things are not working, what should I try first?
- Can I make a Waukesha State Bank loan payment online?
- Will I be able to access my Waukesha State Bank credit card information online?
Please Note: Joint account holders cannot use the same username to enter VaultLink Online Banking.
What is VaultLink Online Banking?
VaultLink Online Banking enables you to access and manage your personal and business accounts online. From checking balances and transaction activity, to transferring funds, making loan payments, paying bills, creating budgets, tracking spending habits, and more.
VaultLink Online Banking enables you to access and manage your personal and business accounts online. From checking balances and transaction activity, to transferring funds, making loan payments, paying bills, creating budgets, tracking spending habits, and more.
What are the system requirements?
We recommend using the most recent and supported versions of either Microsoft Edge, Safari, Google Chrome or Mozilla Firefox browsers. Other Internet browsers may work, but we cannot guarantee that all functions will be available.
We recommend using the most recent and supported versions of either Microsoft Edge, Safari, Google Chrome or Mozilla Firefox browsers. Other Internet browsers may work, but we cannot guarantee that all functions will be available.
We recommend using the most recent and supported version of Adobe Reader. Other versions may work, but we cannot guarantee that all functions will be available.
Software updates occur periodically without notice and this may change the current system requirements. If you are having difficulties with the system, please check to see that you are within the recommended requirements or contact us.
How do I register for VaultLink Online Banking?
It's easy! For personal accounts, simply click here to enroll and complete a short registration form. For business accounts, please contact your Relationship Banking to enroll.
Debit card authorizations shown online are higher than my receipt.
When reviewing Current Business Day Transactions, sometimes you will see "CARD AUTHS" (Visa debit card authorizations) for $1.00 or an amount higher than your receipt. This happens because a merchant will place a $1.00 authorization on a card prior to purchase, for example at a pay-at-the-pump gas station. Merchants, such as restaurants, sometimes authorize for a small percentage higher to cover a possible gratuity. The actual charge will be correct when it is posted to your account.
When reviewing Current Business Day Transactions, sometimes you will see "CARD AUTHS" (Visa debit card authorizations) for $1.00 or an amount higher than your receipt. This happens because a merchant will place a $1.00 authorization on a card prior to purchase, for example at a pay-at-the-pump gas station. Merchants, such as restaurants, sometimes authorize for a small percentage higher to cover a possible gratuity. The actual charge will be correct when it is posted to your account.
This is not unique to the debit card. Credit card purchases work exactly the same way. You simply do not see the authorizations because only actual transactions show on your statement. Real time access allows you to see these temporary authorizations. If you are concerned, check your account after a few days. If it is still incorrect, please call our Customer Service Center during business hours at (262) 549-8500.
What is the charge for using VaultLink Online Banking?
There is no charge for using VaultLink Online Banking; however, your normal account fees still apply.
There is no charge for using VaultLink Online Banking; however, your normal account fees still apply.
What do you mean by normal account fees?
Examples of these fees are transfer fees, check writing limits, overdrafts, and fees for not maintaining a minimum balance. These were disclosed to you at the time you opened your account. Transfers made through VaultLink Online Banking and VaultLink Telephone Banking count toward your telephone or electronic transfer limits. If you have a question about your particular accounts, please call our Customer Service Center during business hours at (262) 549-8500.
Examples of these fees are transfer fees, check writing limits, overdrafts, and fees for not maintaining a minimum balance. These were disclosed to you at the time you opened your account. Transfers made through VaultLink Online Banking and VaultLink Telephone Banking count toward your telephone or electronic transfer limits. If you have a question about your particular accounts, please call our Customer Service Center during business hours at (262) 549-8500.
How safe is online banking?
VaultLink Online counters security threats with a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren't tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be. We always recommend that you use the strongest possible encryption available whenever sending confidential information. Additional security features are used to verify your identity using Multifactor Identification.
VaultLink Online counters security threats with a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren't tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be. We always recommend that you use the strongest possible encryption available whenever sending confidential information. Additional security features are used to verify your identity using Multifactor Identification.
Multifactor Authentication is a security feature designed to protect the privacy and security of your personal information. When you login to online banking, a one-time passcode will be sent to you or you can use an authenticator app. This code is used to confirm your identity and prevent unauthorized access to your information. Simply enter the code to continue the login process.
Registering the computer(s) you normally use to access your information provides additional security to verify your identity.
There may be a few causes for this:
- Ensure you have entered your username and password correctly. For your security, your password:
- Must be between 6-25 characters in length
- Must contain at least one letter and one number
- May contain special characters (+_%@!$*~)
- Cannot match or contain your username
- Cannot match one of the previous four passwords
- Cannot contain spaces
- If you haven't logged in for four months or more, your online account will be deleted for security reasons. If this happens, call Customer Service Center at (262) 549-8500 during business hours.
- Your browser setting has been changed and you are no longer accepting cookies. VaultLink Online Banking requires that a temporary, session cookie be set.
Can I download information into a personal money manager?
Yes, VaultLink Online Banking allows you to export transaction details into Quicken and other popular money management software.
Yes, VaultLink Online Banking allows you to export transaction details into Quicken and other popular money management software.
Things are not working, what should I try first?
Sometimes, the solution is as simple as clearing your browser's cache (old versions of pages saved to your hard drive for faster loading). Your computer's cache stores the web pages of the sites you visit on the Internet. It does this to load pages faster the next time you visit the site again. When you visit a site, your browser checks to see if the cached page is the same version as the page on the site. If the cache has the same version as website, your browser will display the page it has; otherwise, your browser will download the new page. Sometimes the cache doesn't load the new page and simply shows you the one it has. By deleting the pages stored in the cache, your browser is forced to load the current pages from the website.
Sometimes, the solution is as simple as clearing your browser's cache (old versions of pages saved to your hard drive for faster loading). Your computer's cache stores the web pages of the sites you visit on the Internet. It does this to load pages faster the next time you visit the site again. When you visit a site, your browser checks to see if the cached page is the same version as the page on the site. If the cache has the same version as website, your browser will display the page it has; otherwise, your browser will download the new page. Sometimes the cache doesn't load the new page and simply shows you the one it has. By deleting the pages stored in the cache, your browser is forced to load the current pages from the website.
Follow these directions to clear or delete your cache.
Microsoft Edge
- Select Settings and more (the icon that looks like three dots).
- Select Settings.
- In the Settings sidebar, select Privacy and services.
- Under Clear browsing data, select Choose what to clear.
- In Clear browsing data, select the check box for each type of data, such as browsing history, cookies, and a passwords, you want to clear from the cache.
- From the Time range list, select how far back Microsoft Edge should empty the cache (for example, everything for the past hour, for the past seven days, or for all time).
- Select Clear now.
Can I make a Waukesha State Bank loan payment online?
Yes. In online banking, navigate to your loan and click the “Pay” button. Select the account you would like to make the payment from, enter the amount due and click submit. You can make one-time payments or set up reoccurring payments.
You may also make a loan payment from another financial institution using Swivel Pay.
Will I be able to access my Waukesha State Bank credit card information online?
Waukesha State Bank uses a third party to process credit cards, as do many other financial institutions. Information about your credit card may be obtained by leaving our site and going to our credit card provider, Elan.
Waukesha State Bank uses a third party to process credit cards, as do many other financial institutions. Information about your credit card may be obtained by leaving our site and going to our credit card provider, Elan.