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Contact Us

Customer Service Center - (262) 549-8500
Your Relationship Bankers by Phone! Call (262) 549-8500 for existing account questions, transactions and inquiries from 8:30 a.m. - 5:30 p.m., Monday – Friday; and 8:30 a.m. – Noon on Saturday.

Mailing Address
Please address all correspondence to:

Waukesha State Bank
151 E. St. Paul Avenue
PO Box 648
Waukesha, WI 53187-0648


Note: For security reasons, do not include your password or other sensitive account or personal information in this unsecured email.

Mortgage Notices of Error and Requests for Information
Beginning November 1, 2026, you must use one of the following methods to submit a written notice of error or request for information regarding the servicing of your mortgage loan:
 
By mail:
Attn: Loan Servicing
Waukesha State Bank
PO Box 648
Waukesha, WI 53187-0648
 
 
Please include your name, information that allows us to identify your mortgage loan account, and a description of the error or the information you are requesting.
 
Note: For your security, do not include passwords, Social Security numbers or full account numbers in an unsecured email.

Office Telephone Numbers
Brookfield: (262) 781-8082
Delafield: (262) 646-5000
Menomonee Falls: (262) 574-4181
Mukwonago: (262) 363-3080
Muskego: (414) 422-4777
New Berlin: (262) 786-4231
Oconomowoc: (262) 567-2800
Pewaukee: (262) 695-3300
Sussex: (262) 246-0442
Waukesha | Downtown Waukesha: (262) 549-8500
Waukesha | E. Main Street: (262) 574-4131
Waukesha | E. Racine Avenue: (262) 549-8501
Waukesha | Meadowbrook Road: (262) 574-4840
Waukesha | W. Sunset Drive: (262) 574-4151

Other Important Telephone Numbers
ATM/Debit Card Services: (262) 549-8531
Loan Servicing: (262) 549-8550
Commercial Loans: (262) 549-8551
Mortgage Loans: (262) 549-8563
Payroll Complete: (262) 549-8585
Relationship Banking | For Existing Account Information: (262) 549-8531
Relationship Banking | For New Account/Loan Information: (262) 549-8518
Prairie Trust: (262) 522-7400
VaultLink - Telephone Banking: (262) 574-4210
Visa® Credit Card Member Services: (800) 558-3424
Waukesha Investments: (262) 549-8596
Wealth Management: (262) 522-7400
 
Fax Numbers
Customer Service Center: (262) 522-2830
Brookfield Office: (262) 781-7640
Delafield Office: (262) 646-5014
Menomonee Falls Office: (262) 565-2313
Mukwonago Office: (262) 363-8451
Muskego Office: (414) 422-9940
New Berlin Office: (262) 953-2295
Oconomowoc Office: (262) 244-0315
Pewaukee Office: (262) 695-3312
Sussex Office: (262) 246-0535
Waukesha | Downtown Waukesha Office: (262) 574-4101
Waukesha | E. Main Office: (262) 574-4103
Waukesha | E. Racine Ave. Office: (262) 522-2918
Waukesha | Meadowbrook Rd. Office: (262) 574-4849
Waukesha | W. Sunset Dr. Office: (262) 574-4105
 
Administrative Office: (262) 574-4106
Commercial Loan Department: (262) 574-4104
Deposit Services: (262) 549-8593
Electronic Banking: (262) 549-8524
Human Resources: (262) 574-4209
Loan Department: (262) 574-4102
Operations: (262) 549-8588
Payroll Complete: (262) 574-4111
Prairie Trust: (262) 244-0094
Retail Loan Processing: (262) 549-8568
Waukesha Investments: (262) 549-8592
Wealth Management: (262) 244-0094

 
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