Close up of a person's hands using a laptop.

COVID-19

Lobbies Open 

As our state and local communities continue to navigate the COVID-19 pandemic, Waukesha State Bank remains focused on protecting the health and well-being of our employees and customers, while also continuing to provide convenient banking services.

Our lobbies are open, and we are taking a number of steps to keep our employees and customers healthy and safe, including:

Our Branches

  • Installing plexiglass barriers at all teller windows, personal banker desks, receptionist areas, and loan closing conference rooms
  • Increasing cleaning and disinfecting, especially in high touch areas
  • Restructuring in-person traffic with floor decals for proper social distancing
  • Encouraging the use of our sanitation stations as you enter and exit our branches
  • Removing pens from high-touch areas and making them available upon request

Our Employees

  • Providing cloth masks for every employee and making gloves available
  • Supporting remote work for bank operations and administrative staff and returning employees in phases
  • Continuing illness screening procedures
  • Maintaining employment for all employees with no layoffs or furloughs

Our Communities

  • We closed over 1,600 U.S. Small Business Administration (SBA) Paycheck Protection Program (PPP) First Draw loans funding over $164 million for local small businesses.
  • We partnered with the Federal Home Loan Bank of Chicago, to award 20 - $1,000 relief grants to Waukesha County non-profits. See list of grant recipients below.
  • We celebrated Community Banking Month, throughout April, with a variety of “pay it forward” events including contactless drive-up food drives, lunch deliveries for first responders, “wish list” care package deliveries to non-profits and much more. Check out our Facebook page for a recap.
  • We are continuing to hire and provide local career opportunities.
In addition to our lobbies being open, we also have a number of tools and resources for self-service banking and 24/7 account access, including:

Online, Mobile and Telephone Banking
Through our mobile, online and telephone banking services, you can open accounts, check balances, transfer funds, deposit checks, pay bills or find the nearest ATM. If you are not enrolled in online or mobile banking, click here to enroll  or contact our Customer Service Center at (262) 549-8500.

Drive-Up and Night Deposit Services
Our drive-up services remain available during regular hours and offer most banking services. Customers may also continue to use the night depository boxes available at all of our locations.

ATMs
Our ATMs are accessible 24/7. For any cash withdrawals, find an ATM near you

Customer Service Center
As always, we back up online convenience with the friendliest bankers anywhere. You can contact our Customer Service Center at (262) 549-8500, Monday – Friday 8 AM – 6 PM and Saturday 8:30 AM – 12 PM. If you’ve been affected by COVID-19 and need assistance with your account, please call us to learn how we might help.

We are committed to making our bank a safe and healthy place to serve your financial needs, and we look forward to seeing you back inside our branches. Thank you for being a valued customer of Waukesha State Bank.

For the latest information on COVID-19, visit the Center for Disease Control’s resource center.

Stay healthy!

Community Relief Grant Program

Waukesha State Bank, in partnership with the Federal Home Loan Bank of Chicago (FHLB Chicago), is proud to announce the Waukesha County non-profit winners of its 20 - $1,000 COVID-19 relief grants, including:
  1. Adaptive Community Approach Program, Inc.
  2. Addiction Resource Council, Inc.
  3. Alano Club of Waukesha
  4. Blessings in a Backpack
  5. Donna Lexa Art Centers
  6. Eras Senior Network, Inc.
  7. Family Promise of Waukesha County
  8. Family Service
  9. Habitat for Humanity of Waukesha County
  10. Healing Hearts of Waukesha County
  11. Hope Center, Inc.
  12. Humane Animal Welfare Society
  13. Lad Lake
  14. Mukwonago Food Pantry
  15. ProHealth Care Foundation
  16. Project WisHope
  17. Team Up! With Families
  18. Waukesha County Community Dental Clinic
  19. Waukesha Free Clinic
  20. Your Choice to Live
The COVID-19 relief grants were created specifically for Waukesha County 501(c)(3) non-profit organizations. Non-profit organizations entered by filling out an application, which highlighted the mission of their organizations, who they serve, how they have been impacted by COVID-19 and what they would do with the grant funding. A Waukesha State Bank committee judged the applications with the top 20 scoring non-profits receiving a $1,000 grant.