COVID-19

 
 
An update on Coronavirus

COVID-19 Update:

 
 
 
LOBBIES NOW OPEN AS OF MONDAY, JUNE 8, 2020:
As our state and local communities start transitioning to the next phase of the COVID-19 pandemic, Waukesha State Bank remains focused on protecting the health and well-being of our employees and customers, while also continuing to provide convenient banking services.
 
Waukesha State Bank made the decision to close our lobbies and move to drive-up only services on March 19 to help slow the spread and protect our employees, customers and communities.
 
We are pleased to announce that we have re-opened our lobbies as of Monday, June 8, 2020.
 
We are taking a number of steps to keep our employees and customers healthy and safe, including:
 
Our Branches
  • Installing plexiglass barriers at all teller windows, personal banker desks, receptionist areas, and loan closing conference rooms
  • Increasing cleaning and disinfecting, especially in high touch areas
  • Restructuring in-person traffic with floor decals for proper social distancing
  • Encouraging the use of our sanitation stations as you enter and exit our branches
  • Removing pens from high-touch areas and making them available upon request
 
Our Employees
  • Providing cloth masks for every employee and making gloves available
  • Supporting remote work for bank operations and administrative staff and returning employees in phases
  • Continuing illness screening procedures
  • Maintaining employment for all employees with no layoffs or furloughs
 
Our Communities
  • As of July 1, we have closed nearly 1,600 U.S. Small Business Administration (SBA) Paycheck Protection Program (PPP) loans funding over $164 million for local small businesses.
  • We partnered with the Federal Home Loan Bank of Chicago, to award 20 - $1,000 relief grants to Waukesha County non-profits. See list of grant recipients below.
  • We celebrated Community Banking Month, throughout April, with a variety of “pay it forward” events including contactless drive-up food drives, lunch deliveries for first responders, “wish list” care package deliveries to non-profits and much more. Check out our Facebook page for a recap.
  • We are continuing to hire and provide local career opportunities.
 
In addition to our lobbies being open, we also have a number of tools and resources for self-service banking and 24/7 account access, including: 
 
Online, Mobile and Telephone Banking
Through our mobile, online and telephone banking services, you can open accounts, check balances, transfer funds, deposit checks, pay bills or find the nearest ATM. If you are not enrolled in online or mobile banking, click here to enroll or contact our Customer Service Center at (262) 549-8500.
 
Drive-Up and Night Deposit Services
Our drive-up services remain available during regular hours and offer most banking services. Customers may also continue to use the night depository boxes available at all of our locations.
 
ATMs
Our ATMs are accessible 24/7. For any cash withdrawals, find an ATM near you.
 
Customer Service Center
As always, we back up online convenience with the friendliest bankers anywhere. You can contact our Customer Service Center at (262) 549-8500, Monday – Friday 8 AM – 6 PM and Saturday 8:30 AM – 12 PM. If you’ve been affected by COVID-19 and need assistance with your account, please call us to learn how we might help.
  
 
We are committed to making our bank a safe and healthy place to serve your financial needs, and we look forward to seeing you back inside our branches. Thank you for being a valued customer of Waukesha State Bank.
 
For the latest information on COVID-19, visit the Center for Disease Control’s resource center.
 
Stay healthy!
 
ECONOMIC IMPACT PAYMENTS:
As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, many U.S. taxpayers will receive an Economic Impact Payment, also known as a stimulus payment. Eligible recipients may receive a payment directly deposited into the bank account used on their tax return. Other eligible recipients may receive a check. Waukesha State Bank received the majority of the deposits on Wednesday, April 15. We believe most of the remaining payments will occur by paper check and will occur over numerous days in the future. 
 
What you need to know

According to the Internal Revenue Service:
  • For most taxpayers, payments are automatic, and no action is needed. This includes taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.
  • The IRS will calculate and automatically send payments to those taxpayers who are eligible to receive them.
  • Most payments will be direct deposited into individuals’ bank accounts based on prior year’s tax return and Social Security deposit information. All other eligible individuals will be mailed paper checks. Mailed checks will likely take longer to arrive.
  • If you filed tax returns but didn’t establish direct deposit with the IRS, you may be able to update your banking information through an online application called “Get My Payment.”  You can also use this tool to track the status of your payment. Unfortunately, due to high demand, you may have to wait longer than usual to access this site. 
  • The IRS started rolling out the payments in waves as of April 15, 2020. If you believe you are eligible for a payment, watch for a letter from the IRS indicating when the payment was made and how to report it if a payment wasn't received.
We encourage you to visit the IRS Economic Impact Payment Information Center for the most current information.
 
COMMUNITY RELIEF GRANT PROGRAM:
Waukesha State Bank, in partnership with the Federal Home Loan Bank of Chicago (FHLB Chicago), is proud to announce the Waukesha County non-profit winners of its 20 - $1,000 COVID-19 relief grants, including:

1. Adaptive Community Approach Program, Inc.
2. Addiction Resource Council, Inc.
3. Alano Club of Waukesha
4. Blessings in a Backpack
5. Donna Lexa Art Centers
6. Eras Senior Network, Inc.
7. Family Promise of Waukesha County
8. Family Service
9. Habitat for Humanity of Waukesha County
10. Healing Hearts of Waukesha County
11. Hope Center, Inc.
12. Humane Animal Welfare Society
13. Lad Lake
14. Mukwonago Food Pantry
15. ProHealth Care Foundation
16. Project WisHope
17. Team Up! With Families
18. Waukesha County Community Dental Clinic
19. Waukesha Free Clinic
20. Your Choice to Live
 
The COVID-19 relief grants were created specifically for Waukesha County 501(c)(3) non-profit organizations. Non-profit organizations entered by filling out an application, which highlighted the mission of their organizations, who they serve, how they have been impacted by COVID-19 and what they would do with the grant funding. A Waukesha State Bank committee judged the applications with the top 20 scoring non-profits receiving a $1,000 grant.